There are a number of people involved in your shopping trip, all of whom are dedicated to making sure you receive great service and great quality.

• Our expertly trained shoppers always pick products which are freshest and have the longest sell by dates. They also carefully select the best ones as if they were shopping for themselves. They ask themselves the question "would I buy it?" and therefore don’t send out anything that is not of the highest quality.
• When packing your products our team is trained to separate food from non-food, chilled from frozen and heavy items at the bottom to avoid any squashing. Just like you would if you were shopping for yourself.
• We also store all products in climate controlled areas – including in our vans. This ensures that your shopping is delivered in top condition and arrives at the correct temperature.

You can choose from thousands of products, ranging from fresh foods, frozen products and drinks, as well as health & beauty and home essentials.

Please note that the prices on Lotus’s Shop Online website are guide prices only and are only approximate. The variance between guide price and the Customer’s final amount charged will be due to one or more of the following reasons:-

1. Weighed products
   The guide price on the website uses an estimate weight for weighed products such as fruits or vegetables. But what you pay will be based on the exact weight of your product, so the price may vary slightly.
2. Substitutions
   Where the product is unavailable on the day of the delivery, the driver will bring a substitute product that you can choose to accept or decline. The price of the product is likely to be slightly different from the price of your original product. 

If the value of the goods delivered is higher than the value stated in the order confirmation or if the Customer considers that the difference between the price charged and the guide price shown on the website is unacceptable, the Customer has every right not to accept the goods. The amount for goods that have not been accepted shall not be charged to the Customer’s payment card if he/she has provided payment card details in advance in order to pay online.

You don’t have to register if you’re just browsing our website, but if you want to shop with us you will need to register. It’s very important to register with us to make sure we deliver to your area. It also allows us to show you the right products and delivery information.

There are many ways to find the products that you want to buy:

• Browse the aisles by clicking on the category list e.g. baby, grocery. You can then filter down to a smaller category using the filters at the top of the page.
• Search for products using the search box (the list will be alphabetically sorted)
• Use the Promotions list. This shows a list of products that are on promotion. You can filter this to a shorter list using the departments at the top of the page.

You can add products from anywhere on the website or app using the add button.

Depending on the type of product you can add it to your trolley by quantity or weight, and some products can be added by either.

• Add by quantity – press add to put one in your basket, or you can add more than one quantity at a time by using the box and pressing add
• Add by weight – press add to put 100g into your basket, or change the weight you would like in the box and press add
• Add by quantity or weight – select whether you would like to add by weight or quantity. If you’ve selected weight, the average weight of one of the product will be displayed in the box.

Once you have completed your shopping and have all the items you want to purchase in your trolley, you will need to complete the three checkout steps to confirm your order and select your payment details.

To register you will need to enter your:

• Mobile Number
• Email address 
• Password
• Address where you want your shopping to be delivered
• Full name

We keep all of your personal information stored safely and securely in accordance with our Privacy Policy.

Our service is currently open to specific areas. Any further enquiries, please contact our Customer Service. 

No, you don’t have to give any payment details when you register. Payment can be made online at checkout or at your door.

There are delivery slots available in 2-hour delivery windows. These are available from 10am to 10pm, 7 days a week. Each delivery slot has a maximum capacity, so place you order well in advance to guarantee the slot you want. You can order your shopping up to 7 days in advance.

Once you have logged in, click the “Home Delivery” or “pick Up” button followed by the “Book a slot” button to see the available delivery slots. It can best to book your slot at the start of your shop, however please be aware that it will only be reserved for 2 hours once you have selected it. 

The delivery fee for any delivery slot is shown in “Book a slot” section. You can check it before starting shopping by clicking “book a slot” button.

Our Personal Shoppers have been given strict guidelines about Health and Safety and not using trays that are really dirty or stained. Furthermore, your products that do not have their own packaging such as loose fruit and vegetables will still be placed in one of the thin pinch and pull plastic bags.

A tax receipt will automatically be emailed to you after your shopping has been delivered to you. 

No, if you cancel an order using the My Orders section of the website, you won’t be charged for the order.