These terms and conditions, in conjunction with the privacy policy, are applicable to your Lotus’s account which includes the My Lotus’s Membership and online shopping using the mobile application (“Lotus’s App”) and/or website at [www.lotuss.com.my]. Any participation by way of registration of a My Lotus’s Membership Account and/or online purchases would amount to acceptance of the terms and agreement to abide by the said terms and conditions. If you have any questions about these terms and conditions, please call our Helpline 1300 13 1313.

A.   The My Lotus’s Membership

1. The My Lotus’s Membership vouchers, coupons and points, in whatever form, are issued by and remain the property of Lotuss Stores (Malaysia) Sdn Bhd (“Lotus's”) who may, at any time, terminate the My Lotus’s Membership or alter or amend the conditions of operation of the My Lotus’s Membership.
2. Members of the My Lotus’s Membership must be resident of Malaysia or Singapore and aged 18 years or over.
3. Each member is only entitled to one My Lotus’s Membership account and each account can only be registered with one valid mobile number. Lotus's reserves the right to refuse, merge or close additional accounts at any time.
4. Members shall register their personal details or business information and always ensure that the same is accurate, complete, and up-to-date. Lotus's cannot be held responsible for any loss of points or My Lotus’s Membership vouchers or coupons due to outdated details or information.
5. The My Lotus’s Membership in whatever form, is not transferable, cannot be copied and can only be used by the member who is registered for the My Lotus’s Membership. 
6. My Lotus’s Membership vouchers, and coupons remain the responsibility of the members, as do any security details relating to the account. Lotus's cannot be held responsible for any loss arising from the member failing to ensure safe keeping of these items.
7. Lotus’s may decline to issue, withdraw, or cancel accounts, vouchers, coupons and points, in whatever form, and/or remove a member from the My Lotus’s Membership at any time where there is reasonable belief of:
8. 1. any abuse or attempted abuse of the My Lotus’s Membership
   2. any breach or attempted breach of these terms and conditions
   3. any behavior related to the My Lotus’s Membership or Lotus's or Group that involves theft, misconduct, abusive or offensive behavior, or supplying false or misleading information.
9. Lotus’s App or registered mobile number can be used to collect points for purchases from our stores including our Food Court, through Lotus’s Shop Online, and also through promotional partners who are part of the My Lotus’s Membership in Malaysia only.
10. Lotus’s App or registered mobile number can be used to redeem points in our stores cashier’s checkout or online checkout with minimum 200points equal to RM1 with date of birth as verification.  
11. Registered mobile number can be used to redeem vouchers/ coupons at in-store checkout or online checkout.
12. My Lotus’s Membership account, points, vouchers and coupons cannot be transferred, bought, sold or in any way traded.
13. Mobile number is a unique identification for My Lotus’s membership.
14. Members may be able to express a preference when receiving marketing communication from Lotus’s either regarding promotion and marketing update, personalized offers and promotions, or survey and research.
15. Members can choose to leave the My Lotus’s Membership at any time. By leaving the My Lotus’s Membership, members forfeit the right to all the points collected or vouchers or coupons issued prior to leaving the My Lotus’s Membership. All existing points and unused My Lotus’s Membership vouchers or coupons shall be automatically deleted once a Member chooses to leave the My Lotus’s Membership. Members will need to reapply for new membership should they wish to rejoin the My Lotus’s Membership.
16. Members who do not make any purchase for two consecutive years will be removed from the My Lotus’s Membership and all points and unused My Lotus’s Membership vouchers or coupons will be automatically deleted. Members will need to reapply for new membership should they wish to rejoin the My Lotus’s Membership.

Members may inherit the points of a family member who has passed away by providing a written request informing Lotus’s of the deceased’s membership details.

B.    Points

1. One (1) My Lotus’s Membership point will be awarded for every transaction of RM1 excluding redemption of all My Lotus’s Membership vouchers, coupons and Gift Vouchers.
2. Redemption of each My Lotus’s Membership point earned from every transaction can only be redeemed after twenty four (24) hours of the respective transaction.
3. Members must present their My Lotus’s Membership barcode or quote their registered mobile number at the point of payment in order to collect points for any transactions in our store and food court, made through our selected partners or online transaction. Members who failed to do so, cannot claim back the points after the transaction is completed.
4. To be awarded points, members must spend a minimum of RM1 on qualifying products in a single transaction. The amount of points awarded may change and will vary depending on the products bought, the amount spent and where the transaction takes place.
5. Points will not be awarded for non-qualifying products, including gift vouchers, tobacco or tobacco related products, mobile reload, IDD reload, online game reload, e-wallet reload, Touch ’n Go reload, and other products which may also be excluded from the My Lotus’s Membership at the discretion of Lotus's.
6. Where points can be collected with our selected partners or other promotions, further terms and conditions may apply. 
7. Lotus's may set a limit on the number of times points may be awarded for promotional products or campaign set up on which additional points are available. Individual promotions or campaign may have different limits as communicated in their purchase conditions. 
8. Lotus's is entitled to revoke points for any transaction or purchases refunded in full or partial refund. This also applies to exchange of products unless the exchange is for products with an equivalent point value.
9. Points awarded for any transaction or issued vouchers may be removed or cancelled if Lotus's determines the collected points and issued vouchers were in breach of these terms and conditions or were wrongly awarded and/or issued. These terms and conditions will override and/or supersede any representation and/or advice by our staff that is contrary to these terms and conditions.
10. Points have no value until converted into vouchers or instant redemption by the members at any time via mobile app or at the checkout counter in store or online with minimum 200points equal to RM1. The conversion value of points is 1point equals to RM0.005 including points already accrued in the account prior to the date.
11. Points has one (1) year validity period. Points collected for this calendar month will expire by the end of 12 months. 
12. Lotus's is under no obligation to award My Lotus’s Membership points for any reason outside of qualifying transactions.

C.    My Lotus’s Membership Vouchers

1. My Lotus’s Membership discount vouchers or cash voucher (collectively referred as “Vouchers”) via the mobile app can be redeemed only once and must be redeemed by the person / mobile number to whom they were issued. 
2. Vouchers can only be redeemed if the purchase value of the product is RM1 higher than the value of Voucher. If the purchase value is higher than the value of the Vouchers, then customer shall pay the difference. The Vouchers cannot be used in a purchase transaction if the purchase value is below the value of the voucher.
3. My Lotus’s Membership points will not be awarded for redemption of My Lotus’s Membership vouchers.
4. My Lotus’s Membership vouchers can be used together with cash (legal tender), credit card or debit card except for purchase of any Gift Vouchers, E-shop, reloads, at our food courts or at any outlets not operated by Lotus's Malaysia.
5. My Lotus’s Membership vouchers have a validity period with expiry date clearly stated, beyond which they cannot be used or reissued. Additional terms and conditions may be found in the Lotus’s App. before members redeem the Vouchers via the mobile app. 
6. Any copied, damaged or defaced vouchers will not be accepted nor replaced.

D.   My Lotus’s Membership Coupons 

1. My Lotus’s Membership discount or product coupons (collectively referred as “Coupons”) are given to members at the discretion of Lotus's.
2. My Lotus’s Membership Coupons via the mobile app can only be redeemed once, either in store or Lotus’s Shop Online only and must be redeemed by the person / mobile number to whom they were issued. 
3. My Lotus’s Membership Coupons have a fixed validity period and expiry date clearly stated, beyond which they cannot be used or reissued. Additional terms and conditions may be found in the Lotus’s App before members redeem the Vouchers via the mobile app. My Lotus’s Membership Coupons have no cash redemption value, are not transferable, bought, sold or in any way traded or published, and are valid in our stores only.
4. My Lotus’s Membership Coupons redemption is subject to availability and may be limited to selected stores only.
5. My Lotus’s Membership Points will not be awarded for redemption of My Lotus’s Membership Coupon.
6. Copied, damaged or defaced coupons will not be accepted nor replaced.

E.    Lotus’s Shop Online             

eCoupon & eVoucher Terms and Conditions 

1. Redemption of an eCoupon or eVoucher indicates your agreement to be bound by these eCoupon & eVoucher Terms and Conditions.
2. We reserve the right to withdraw or cancel an eCoupon or eVoucher for any reason at any time.
3. We shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any eCoupon or eVoucher or any failure or inability of a customer or household to use an eCoupon or eVoucher for any reason.
4. Every Lotus’s Shop Online eCoupon or eVoucher and/or My Lotus’s eCoupon or eVoucher can be redeemed in a single checkout. 
5. Lotus’s Online eCoupon or eVoucher is valid for all registered Lotus’s Shop Online customers
6. Each eCoupon or eVoucher’s validity period is stated on the eCoupon or eVoucher.
7. eCoupon or eVoucher awarded for Shop Online is redeemable via Lotus’s Shop Online website and Lotus’s Malaysia app only.
8. Each eVoucher code is only valid for one (1) redemption only.
9. eCoupons or eVouchers cannot be sold, bought, exchanged or donated.
10. Multiple usage of eCoupons or eVoucher across multiple transactions and/or elements of fraud will lead to cancellation of the order.
11. No refund is permitted once eVoucher is purchased & no refund for any unused eVoucher will be entertained.
12. When you use an eCoupon or eVoucher you warrant to Lotus’s that you are the duly authorised recipient of the eCoupon or eVoucher and that you are using it in good faith.
13. If you redeem, attempt to redeem or encourage the redemption of eCoupon or eVoucher to obtain discounts to which you or a third party are not entitled you may be committing a civil or criminal offence.
14. If we reasonably believe that any eCoupon or eVoucher is being used unlawfully or illegally we may reject or cancel any eCoupon or eVoucher and you agree that you will have no claim against us in respect of any rejection or cancellation. Lotus’s Malaysia reserves the right to take any further action it deems appropriate in such instances.
15. Lotus’s Shop Online delivery is valid for selected locations within Klang Valley area, Penang, Ipoh, Melaka & Johor Bharu.
16. Customers must pay the difference in price for weighted product using only cashless payment such as credit card, debit card, or Lotus’s accepted e-wallet upon delivery at doorstep.
17. In the event that an order is cancelled by the customer, any eCoupon or eVoucher applied to the order will be forfeited and will not be refunded or reinstated. No compensation or cash refund will be provided for any unused or voided eCoupon or eVoucher. However, if the order is cancelled by Lotus’s due to unforeseen circumstances or operational reasons, any eCoupon or eVoucher used in the transaction will be reinstated to the customer’s account, subject to its original validity period and terms of use. Lotus’s reserves the right to make the final decision regarding the reinstatement of any eCoupon or eVoucher
18. Lotus’s is not responsible for technical errors, including but not limited to website downtime, incorrect application of discounts, or expired eCoupons due to system errors.
19. We reserve the right, to change, modify, add, or remove portions of Terms and Conditions of use at any time without notice.      

F.    Guide Price

1.    Please note that the prices displayed on Lotus’s Shop Online website are guide prices and in estimation only. The total amount of guide prices shown in the Customer’s shopping trolley and order confirmation email may differ from the Customer’s final bill.

1.       The variance between guide prices and the Customer’s final amount charged will be due to one or more of the following reasons: -

i.     Weighted products

The guide prices on the website are based on estimated weighted products of respective fruits and/or vegetables, but the final price to be paid will be based on the exact weight of the product you selected, which may vary from the guide price.  However, the base price per kg/g of the weighted product will remain the same as per the price on the checkout date. 

ii.    Technical/System errors – Should there be any price discrepancies relating to technical and/or system errors beyond our control, we reserve the right to amend your Order and/or the total amount of your Final Bill to ensure the actual price to be paid is properly recorded. We will endeavour to communicate with you regarding such price changes before the acceptance of your Order and/or before payment is made.

iii.   Rejected product – If you are dissatisfied with the revision of your Order and/or the total amount of your Final Bill and/or the price differences of your products resulting from the technical and/or system errors mentioned above, you are entitled to reject the said products upon delivery. You will not be charged for any products you have rejected.    

If the value of the product delivered is higher than the value stated in the order confirmation or if the Customer considers that the difference between the price charged and the guide price shown on the website is unacceptable, the Customer has every right to reject the product. The amount of the product rejected will not be charged to the Customer’s payment card if he/she has provided payment card details in advance for payment online.

The actual price to be paid by the Customer will be the amount displayed and charged in-store at the time the order is confirmed at checkout. The final order value can only be determined on the delivery day, as the guide prices on the website may vary due to factors such as product substitutions, rejections, or price differences for weighted product.

The actual price of certain product may differ from the guided price initially quoted on the Lotus’s Shop Online website on the delivery day. If the delivered product are priced higher than what was initially stated in the confirmed order or if the Customer finds the price difference between the amount charged and the guided price unacceptable, the Customer has the right to reject the product   The Customer will not be charged for any rejected product.

For any weighted product requests, we reserve the right to supply such weighted product with some variance and/or difference in weight due to the nature of this category. However, we shall make every effort to ensure the weight difference is minimal and as close to Customer’s request.

The cost of the delivery services is not included in the price of the product. The information about the cost of the services will be made available on the Lotus’s Shop Online website as soon as the Customer books a delivery slot.

G.   Product Terms & Conditions

a.     General

These Product Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes will be decided only by the Malaysian courts. 

If any of these Product Terms & Conditions are held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms & Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

This Lotus’s Shop Online website is owned and operated by Lotuss Stores (Malaysia) Sdn Bhd (Registration No. 200001018812 (521419-K)) (“Lotus's”).

Please read these Product Terms & Conditions carefully as they affect your rights and liabilities under the law and set out the terms under which we make the products available to you ("Product Terms").

b.     Availability

The availability of the product presented on the Lotus’s Shop Online website will depend on the stock availability in stores and is usually reflected on the website on the viewing day. However, we do not guarantee the availability of product on the day of delivery. 

In order to ensure that product are available to all customers, we reserve the right to set maximum purchase limit for each product by a single Customer. For example, if the Customer makes an order of 10 bottles of chilli sauce which would use up all the stock of that store, the store may allow a maximum purchase limit of 5 bottles of chilli sauce only instead of 10 bottles of chilli sauce. 

The Customer shall always be notified in advance if the product requested cannot be delivered by reason of exceeded purchase limit of the said product 

c.     Acceptance

There will be no contract of any kind between the Customer and us unless and until we actually dispatch the product to Customer. Customer’s order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the product to Customer. At any point up until then, we may decline to supply the product to Customer without giving any reason. The moment the product are dispatched (and not before), a contract will be formed between us and Customer, and Customer will be charged for the product.

The Lotus’s Shop Online service is available for non-commercial and domestic use only. We reserve the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns.

To ensure availability of all our products customers may be limited to purchase a restricted and/or maximum number of products only.

d.     Delivery

Delivery will be made to the address provided in the order form completed by the Customer.

We will only deliver the Customer’s order up to the main entrance and/or the respective residential and/or corporate’s designated drop off and/or receiving area of the delivery address only.  

Please be informed that all deliveries will be made without any packaging and/or plastic bags. Therefore, Customers are required to prepare their own reusable bags and/or any other form of carrier to collect and/or receive the product delivered to them. 

The Lotus’s Shop Online delivery service is available only in selected areas. You are able to check and/or determine whether we deliver to a specific area when you input the delivery address either during the registration of your Lotus’s membership account, or when you input the delivery address for your order to be delivered.   

Delivery times will be agreed with the Customer at the time the Customer place an order and book the delivery slot.

Each selectable delivery period have limited slots available. Therefore, there is no guarantee that you will be able to choose the delivery period you desire. When the slots for respective delivery periods has been fulfilled or optimized, the said delivery period will be inaccessible and the same will be indicated on the Website or in the Lotus’s App. The delivery period shall always be confirmed and agreed upon before the placement of your Order.

Lotus’s Malaysia may employ Independent Contractor to ensure the delivery of Product is fulfilled within the timeframe of the selected delivery period stated on the Website and/or Lotus’s App. Delivery may not be available during rain or severe weather condition. Neither Lotus’s Malaysia or the Independent Contractor shall be held liable for any losses, liabilities, costs, damages, charges or expenses arising out of any delay, postponed or cancelled delivery. If the Product are not delivered within the timeframe of your selected delivery period (except during bad weather condition), or if you have any other inquiry regarding delivery, please contact our customer service department, as indicated on the Website and/or Lotus’s App.

There is a minimum spending requirement as indicated on the Website and/or Lotus’s App to be entitled for delivery services. The delivery charges for each delivery period may vary depending on the demand of each slot. Furthermore, the delivery charges may increase depending from the chosen timeslot to your Delivery Address.

All risk in the Product shall pass to you upon acceptance of delivery of the Product.

Our riders/drivers will only wait for fifteen (15) minutes upon arrival at your selected delivery address. If you are unable to collect your Product and/or refuse, delay, fail and/or neglect to respond to our riders/drivers’ call/text/ any form of communications regarding the collection of Product within the agreed timeframe, the Order will be classified as a ‘failed delivery’ and the rider will return to the Premises with all the products. Service fee and delivery charges are still applicable and chargeable to the Customers.

At the time of Delivery of Product, you must ensure adequate arrangements, including the necessary access for our riders/drivers, are in place for the safe delivery of such Product.

Our drivers/riders shall not be held responsible and/or liable for any losses, damages, costs or expenses incurred to such Product or premises in the following scenarios:

(i) your failure to provide adequate access or arrangements for delivery of the Product;
(ii) where delivery is made in your absence, you request that riders/drivers leave the Product at your designated place and/or with a designated recipient;

All product must be received by an adult aged 18 years and above (“legal age”). If the driver has doubt over the age of the person receiving the product, he is entitled to ask such person to show an identity card to prove his/her age. If the recipient is not of legal age, and there is no other person of legal age who can receive the product, then the riders and/or drivers has the right not to complete the delivery the product.

If there is nobody qualified to receive the product at the agreed time and place specified by the Customer, we will leave notification of attempted delivery and Customer will need to contact customer services to re-arrange delivery. Additional costs shall apply to re-arrangement and subsequent delivery of the product.

If payment is to be made by card or any acceptable e-wallet upon delivery, the cardholder and/or the owner of e-wallet must be present. 

If Customer requests for redelivery, we are entitled to charge for providing the service.

Whilst we make every effort to deliver all Customer product within the agreed time, we shall not be held liable for any failure to do so in part or in full due to inevitable circumstances beyond our control.

e.     Returns & Refunds

When you buy from the Lotus’s Shop Online website, we want you to be happy with your purchase. However, we know sometimes you may need to return product. This policy sets out when you can return product, and how to do so.

If you change your mind

If you change your mind, we offer a refund or exchange of certain goods within certain time periods (please see the table below).

You should please take reasonable care of the goods whilst they are in your possession (reasonable care includes inspecting goods, but would not extend to your opening certain goods, for example, sealed cleaning products).

If you have received faulty or damaged goods

You may hand any faulty or damaged goods back to the driver at the time of delivery for a refund or return to our Hypermarket store printed on the delivery documents (with proof of purchase) for a refund or exchange. At the Customer Services desk you can request a refund.

When you return goods

Customer shall return goods at his/her own cost. Goods returned shall be refunded at the price which the Customer had paid at the point of delivery.

Please note that, in the event of a refund, all Clubcard points received for the purchase of the refunded goods will be removed from Customer Clubcard account.

For the avoidance of doubt, this provision does not affect the rights of the Customer for non-acceptance of substituted goods.

Please note that, in the event of a refund, all My Lotus’s points received for the purchase of the refunded goods will be removed from customer account.

f.     Cancellation

Customer can cancel or change any of Customer’s current orders up to 6pm on the evening before the order is due for delivery via the app and web. If in an emergency, the Customer needs to cancel the order after this time, Customer may contact Customer Services and we will try our best to help.

Please note that orders cannot be cancelled by email.

g.     Payment

You can usedebit or credit card to pay for your shopping online. We accept the following payment providers, issued by banks in Malaysia:

• Visa
• Master
• Debit Cards

There are 2 types of payment method which is offered by Lotus’s Shop Online, Pay at Door and Pay Online

i)                    Pay at Door 

If you choose to Pay at Door by either a debit or credit card or any Lotus’s acceptable e-wallet including but not limited to Touch ‘n Go e-wallet. For this option, you will be asked to present the payment card during acceptance of the order. You will only be charged for your shopping when your products are delivered to you.

ii)                   Pay Online

If you choose pay online either with a debit/ credit card, you must provide your payment card details before your Order is delivered. To ensure your shopping online is secure, your debit/credit card details will be encrypted for security reasons and prevention of fraud (if any). Your credit card issuer may also conduct security checks to confirm such Order is genuine and from the cardholder.

You agree that for debit card or credit card payments and/or the adding of new cards under the payment method of your Lotus’s Malaysia account, Lotus’s will pre-authorize a small sum for card verification purposes to the respective issuing banks. You will not be charged for this amount.

You agree that by saving your card details on any of our platforms you are allowing us to make recurring charges to your card when you have confirmed orders. These charges are made without the need to insert your security one time pins (OTP). 

 We regret to inform you that we do not accept cash as payment for your shopping as our Company policy do not allow the same and it is also for the safety of our drivers.

The final payment will be charged upon delivery;
(i) if your Total Bill amount is higher than the amount charged during Checkout, your payment card will be charged a second time via recurring charges for the balance between your Checkout amount and final Total Bill. Some banks may send a notification regarding a second charge. If your payment card transaction is declined for this second charge, we will request for the additional amount to be transfer to Lotus’s Malaysia bank account.

(ii) if your final Total Bill amount is lower than the amount paid during Checkout, the balance will be refunded in accordance with your bank’s standard practices; and (iii) If your Total Bill amount is the same as the amount during Checkout, no additional charges or refunds will be processed. Your bank will update the final charge on your statement accordingly after delivery

Our liability to you in connection with any order will not exceed the total price charged for the relevant product.

General

1. This website (“Lotus’s Website”) is owned and operated by Lotuss Stores (Malaysia) Sdn Bhd (Registration No. 200001018812 (521419-K)) (“Lotus's”).
2. Your access to, and use of the materials contained in, the Lotus’s Website is conditional on your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document or elsewhere on the Lotus’s Website (“Terms and Conditions”). By using Lotus’s Website, you agree to be bound by these Terms and Conditions.
3. These terms and conditions replace all previous versions, are correct as of 12^th February 2025 Lotus's reserves the right to change these terms and conditions at any time for legal, regulatory, business or policy reasons. Members who continue to participate in the Scheme the My Lotus’s Membership reward program following such a change will be considered to have accepted the updated terms and conditions.
4. Due to printing lead times, the terms and conditions in store may not reflect the most recent changes. These are the most up to date terms and conditions.
5. To register with the Lotus’s Website, you must be over eighteen (18) years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
6. We collect the details provided by you on registration together with information we learn about you from your use of our service and your visit to Lotus’s Website. By using the Lotus’s Website, you expressly accept and give your unconditional consent that we may use any and/or disclose information about your demographics in any manner which does not reveal your identity for purpose of marketing, promotional, strategic development, research and customer care.
7. The content of the Lotus’s Website is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Lotus’s Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Lotus’s Website without written permission from Lotus’s Website.
8. No license is granted to you in these Terms and Conditions to use any of our trademarks.
9. You may not use the Lotus’s Website for any of the following purposes:       

a.    disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;

b.    transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice; 

c.    gaining unauthorised access to other computer systems;

d.    interfering with any other person's use or enjoyment of the Lotus’s Website;

e.    breaching any laws concerning the use of public telecommunications networks;

f.     making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

10.   You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:

a.    any claim by any third party that the use of the Lotus’s Website by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;

b.    any claim by any third party that the use of the Lotus’s Website by you infringes that third party's copyright or other intellectual property rights of whatever nature; and

c.    any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Lotus’s Website by you.

1. Although Lotus’s Website aims to offer you the best service possible, Lotus’s’ Website makes no promise that the services at the Lotus’s Website will meet your requirements. Lotus’s Website cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it by email at lotusshelpline@lotuss.com.my and we will attempt to correct the fault as soon as we reasonably can.
2. Your access to the Lotus’s Website may occasionally be restricted to allow for repairs, maintenance or the introduction of new facilities or services. Lotus’s Website will attempt to restore the service as soon as it reasonably can.
3. Lotus’s Website may suspend or cancel your registration immediately at our sole discretion without assigning any reason whatsoever. You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the Lotus’s Website. The suspension or cancellation of your registration and your right to use the Lotus’s Website shall not affect either party’s rights or liabilities. Paragraphs 8, 9 and 12 of these Terms and Conditions shall survive cancellation.
4. The Lotus’s Website is provided by us without any warranties or guarantees of any kind either express or implied, including without limitation, warranties of title or implied warranties of merchantability of fitness for a particular purpose. You must bear the risks associated with the use of the Internet.
5. We will ensure that information or material included on the Lotus’s Website is correct, reputable and of high quality. We will not be responsible for any errors or omissions or for the results obtained from the use of information or for any technical problems you may experience with the Lotus’s Website. If we are informed of any inaccuracies in the information or material on the Lotus’s Website, we will attempt to correct the inaccuracies as soon as it reasonably can. In particular, we disclaim all liabilities in connection with the following:

a.    incompatibility of the Lotus’s Website with any of your equipment, software or telecommunications links;

b.    technical problems including errors or interruptions of the Lotus’s Website;

c.    unsuitability, unreliability or inaccuracy of the Lotus’s Website;

d.    inadequacy of the Lotus’s Website to meet your requirements.

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Lotus’s Website.

1. These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes will be resolved exclusively only by the Courts of Malaysia.
2. We make no promise that materials on the Lotus’s Website are appropriate or available for use in locations outside Malaysia, and accessing the Lotus’s Website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside Malaysia, you do so on your own initiative and are responsible for compliance with local laws.
3. You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.
4. If you wish to delete your account on the Lotus’s Mobile App, you may do so in the “app settings” page on the App. Account deletion on the Lotus’s Mobile App will also mean leaving the My Lotus’s Membership. Such action is irreversible and all existing points and unused My Lotus’s vouchers or coupons shall be deleted. Members will need to reapply for new membership should they wish to rejoin. For the avoidance of doubt, merely uninstalling the Lotus’s Mobile App will not affect your account on the My Lotus’s Membership.
5. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
6. If you breach these Terms and Conditions and Lotus’s Website ignores this, we will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
7. We shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.
8. Further information you can visit our website at www.lotuss.com.my or call our Helpline at 1 300 13 1313.
9. If you have any feedback, enquiries or complaints regarding our online services based on your experience, please contact Lotus’s Malaysia helpline at 1300 13 1313 or email us at lotusshelpline@lotuss.com.my .